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Terms & Conditions That Govern Your 96m Account

These terms set out the rules that apply when you open and use your account at 96m — covering how you access the lobby, how deposits and withdrawals…

Account EligibilityDeposit & Withdrawal RulesAccount Suspension PolicyJurisdiction-Dependent AccessAmendments & Notices

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What These Terms Cover and How They Apply

96m Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every action taken through your account — from the moment you register to each session you run in the lobby. Access to 96m depends on the laws applicable in your location; where local law permits use, these terms form the binding agreement

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between you and the platform. We may update these terms periodically, and the version published at 96m.best at the time of your session is the one that governs your use. If a revision materially changes your rights, we will notify you via the contact details on
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your account. Your continued use after notice constitutes acceptance. Deposits processed through Touch 'n Go, GrabPay, Boost dan FPX, and FPX are subject to both these terms and the individual conditions of those payment providers.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or you need to request a formal copy of the agreement version that applied to your account at…

HOW WE UPHOLD TERMS

How 96m Applies and Enforces These Terms

Transparency in how we administer these terms is central to how we operate. From account security to data retention, each process described here is one we follow consistently so you can hold…

Account Security

Your account is protected by password hashing and session-token expiry. We do not store card or e-wallet credentials on our servers; authentication for Touch 'n Go, GrabPay, and Boost is handled by each provider's own secure gateway.

Data Handling

We collect the personal data required to verify your identity and process transactions. That data is held on encrypted servers, accessed only by authorised staff, and never sold to third-party marketing entities.

Cookie Policy

Session cookies keep you logged in across pages; analytics cookies help us identify where the account flow breaks down so we can fix it. You can manage cookie preferences through the settings panel without losing access to the lobby.

Data Retention

Account records, including transaction logs for FPX and wallet payments, are retained for the period required by applicable law. After that window, data is securely deleted unless a pending dispute requires it to be held longer.

Amendment Requests

If you believe a term has been applied incorrectly to your account — for example, a withdrawal hold that does not match the published conditions — submit a written request via email and we will review it within three business days.

Jurisdiction & Eligibility

Access to 96m is available where local law permits. We do not knowingly accept registrations from jurisdictions where operation is prohibited. If your region restricts access, you will be notified at the point of registration.

Your Questions About These Terms, Answered

These are the clauses and processes we get asked about most. If your question is not covered here, reach us through live chat or email and we will point you to the exact section of the terms that applies.

We will always notify you before a material change takes effect, using the contact details on your account. Minor clarifications may be published without prior notice, but the current version at 96m.best is always authoritative.

Access and specific obligations depend on the laws applicable where you are located. Where local law permits use of the platform, the full terms apply. If your jurisdiction restricts access, certain features may be unavailable to you.

Email our support team with your account details and the approximate date of registration. We keep versioned records of all published terms and can provide the specific document that was in effect on any given date.

Transaction logs and identity verification data are held for the period required by applicable law after account closure. Once that retention window closes, records are securely deleted unless a dispute is still pending resolution.

Our terms govern the relationship between you and 96m. Each payment provider — Touch 'n Go, GrabPay, Boost dan FPX — also has its own conditions that apply to the transaction on their side. Both sets of terms apply simultaneously.

Submit a written dispute via email, referencing the specific clause you believe was misapplied. We assign a reference number, review the account record, and aim to respond with a formal position within three business days.

In most cases, yes — normal account activity continues during a review. If the dispute relates to a withdrawal hold or account restriction, we will clarify in our acknowledgement email what access is available while the matter is open.

Terms & Conditions That Govern Your 96m Account

Reach Us About These Terms

How 96m Applies and Enforces These Terms

Account Security

Data Handling

Cookie Policy

Data Retention

Amendment Requests

Jurisdiction & Eligibility

Your Questions About These Terms, Answered

01 Can 96m change these terms without notifying me?

02 Do these terms apply differently based on my location in Malaysia?

03 How do I request a copy of the terms that applied when I opened my account?

04 What happens to my account data if I close my account?

05 Are there separate terms for deposits made via Touch 'n Go, GrabPay, or Boost?

06 What do I do if I think a term has been applied incorrectly to my account?

07 Can I continue using my account while a terms dispute is under review?

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