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Your Personal Data, Handled With Care

At 96m, we take seriously how your personal data is collected, used and protected when you access our platform where local law permits.

End-to-End Data EncryptionMalaysian Data Protection StandardsNo Third-Party Sale of Your DataClear Retention PeriodsAccount Access Controls

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What This Policy Covers and Where It Applies

96m Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all data you share with 96m when you create an account, make a deposit via Touch 'n Go, GrabPay, Boost dan FPX, or interact with our support team. The policy governs how we handle that data in jurisdictions where access to

1
our platform is permitted under local law. We may collect your name, contact details, payment reference numbers and device identifiers solely for account management and fraud prevention. We do not sell your data to third parties. Any data shared with payment processors such as Touch 'n
2
Go, GrabPay, Boost dan FPX is limited to what is strictly necessary to complete the transaction. You retain the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT CHANNELS

How to Reach Us About Your Data

If you have questions about how 96m handles your personal data, wish to exercise your rights under applicable law, or need to report a data concern…

HOW WE PROTECT YOU

Our Approach to Data Handling and Account Security

We apply layered security measures across every part of our platform — from the moment you register to every deposit processed via Touch 'n Go, GrabPay, Boost dan FPX.

Data Encryption in Transit and at Rest

All data you submit to 96m is encrypted using TLS during transmission and stored with AES-256 encryption at rest. This applies to personal details, payment references and account credentials without exception.

Cookie Use and Consent

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the platform. You can manage or withdraw cookie consent at any time through the cookie settings panel in your account.

Account Access and Authentication

Your account is protected by password authentication and optional two-factor verification. We never share your login credentials with third parties and require identity confirmation before processing any sensitive account changes.

Data Retention Periods

We keep your account data for as long as your account is active and for the period required by applicable Malaysian regulations after closure. Transaction records linked to Touch 'n Go, GrabPay, Boost dan FPX are retained for seven years for compliance purposes.

Who Can Access Your Data

Access to your personal data within 96m is restricted to staff who need it to operate your account or investigate a support request. We conduct regular access audits to ensure no unnecessary exposure of personal records.

Requesting Changes or Deletion

You may request a copy of your data, ask us to correct inaccuracies, or request deletion of your account and associated records by contacting support via live chat or email. We process verified requests within five working days.

Common Questions About Our Privacy Policy

Below you will find answers to the questions we receive most often about how 96m collects, stores and protects personal data. If your question is not covered here, reach out through live chat or email and our team will respond within one business day.

We collect your name, email address, contact number, date of birth and the payment details you use — such as your Touch 'n Go or GrabPay reference — to verify your identity and process transactions securely.

We do not sell your data. We share only the minimum necessary data with payment processors like Touch 'n Go, GrabPay, Boost dan FPX to complete transactions, and with legal authorities only when required by applicable Malaysian law.

After account closure, we retain your records for the period required under applicable regulations — typically seven years for financial transaction data. Non-financial personal data is deleted sooner once the legal retention period expires.

Contact our support team via live chat or email with your account details and request type. We will verify your identity and provide access to your records or apply corrections within five working days of a confirmed request.

We use session cookies for login continuity and analytics cookies to improve your experience on 96m.best. You can adjust or withdraw cookie consent at any time through the cookie settings panel inside your account dashboard.

Yes. Payment data is encrypted in transit using TLS and we do not store full card or e-wallet credentials on our servers. Transaction references are kept only for the period necessary for reconciliation and compliance purposes.

Contact us immediately through live chat at 96m.best so we can secure your account. We will review access logs, reset authentication if needed and investigate within one business day. Your cooperation speeds up the resolution process.

Your Personal Data, Handled With Care

How to Reach Us About Your Data

Our Approach to Data Handling and Account Security

Data Encryption in Transit and at Rest

Cookie Use and Consent

Account Access and Authentication

Data Retention Periods

Who Can Access Your Data

Requesting Changes or Deletion

Common Questions About Our Privacy Policy

01 What personal data does 96m collect when I open an account?

02 Does 96m share my data with third parties?

03 How long does 96m keep my personal data after I close my account?

04 How can I access or correct the personal data 96m holds about me?

05 What cookies does 96m use and can I turn them off?

06 Is my payment data safe when I deposit via Touch 'n Go or GrabPay?

07 What should I do if I think my account data has been compromised?

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